InterContinental Berlin
privacy notice


  1. General Information
    1.1 Objective and Responsibility
    1.2 Legal Bases
    1.3 Data Subject Rights
    1.4 Data Erasure and Duration of Storage
    1.5 Security of Processing
    1.6 Transfer of Data to Third Parties, Subcontractors and Third Party Providers
  2. Processing within the scope of our online service 
    2.1 Collection of Information on the Use of the Online Service
    2.2 Contact form and contact by email
    2.3 Bazaarvoice
    2.4 Cloudflare
    2.5 Cookie Law Info
    2.6 Font Awesome
    2.7 Information about Google services
    2.8 Google Analytics
    2.9 Google Tag Manager
    2.10 Google AJAX Search API / jQuery
    2.11 Nexpics
    2.12 Unpkg
  3. Processing for the purpose of carrying out our business processes
    3.1 Video surveillance
    3.2 Processing of personal data according to § 30 of the Federal Registration Act
    3.3 Online reservation – Hotel
    3.4 Table reservations
    3.5 Gift vouchers
    3.6 Voice dialogue system
  4. Cookie-Policy
    4.1 General Information
    4.2 Cookie Overview, Objection
  5. Changes to the Data Privacy Policy

1         General Information

1.1        Objective and Responsibility

  1. This Data Privacy Statement is to inform you about the nature, scope and purpose of the processing of personal data in relation to our online offer and the associated websites, functions and content (hereinafter collectively referred to as “online service” or “website”). Details of these processing activities can be found in section 2.
  2. Details of data processing for the purpose of carrying out our business processes are described in section 3.
  3. The provider of the online offer and responsible for data protection is InterContinental Hotel Berlin GmbH (Budapester Straße 2, 10787 Berlin, Germany) – hereinafter referred to as “BERHA”, “provider”, “we” or “us”.
  4. Our online offer is provided by DigitalOcean, LLC (101 Avenue of the Americas, 10th Floor, New York, NY 10013, USA).
  5. You can reach out to our Data Protection Officer Sven Meyzis – IT.DS Beratung under the E-Mail address and telephone 0049 40-21091514.
  6. The term ‘user’ encompasses all customers, interested people, employees and visitors of our online service.

1.2         Legal Bases

We collect and process personal data based on the following legal grounds:

  1. Consent in accordance with article 6 paragraph 1 lit. a General Data Protection Regulation (GDPR). Consent meaning any freely given, specific, informed and unambiguous indication of agreement, which could be in the form of a statement or any other unambiguous confirmatory act, given by the data’s subject consenting to the processing of personal data relating to him or her.
  2. Necessity for the performance of a contract or in order to take steps prior to entering into a contract according to article 6 paragraph 1 lit. b GDPR, meaning the data is required in order for us to fulfil our contractual obligations towards you or to prepare the conclusion of a contract with you.
  3. Processing to fulfil a legal obligation in accordance with article 6 paragraph 1 lit. c GDPR, meaning that e.g. the processing of data is required by law or other provisions.
  4. Processing in order to protect legitimate interests in accordance with article 6 paragraph 1 lit. f GDPR, meaning that the processing is necessary to protect legitimate interests pursued by us or by a third party, unless such interests are overridden by your interests or fundamental rights and freedoms which require the protection of personal data.

1.3         Data Subject Rights

You have the following rights with regards to the processing of your data through us:

  1. The right to lodge a complaint with a supervisory authority in accordance with article 13 paragraph 2 lit. d GDPR and article 14 paragraph 2 lit. e GDPR.
  2. Right of access in accordance with article 15 GDPR
  3. Right to rectification in accordance with article 16 GDPR
  4. Right to erasure (‘right to be forgotten’) in accordance with article 17 GDPR
  5. Right to restriction of processing in accordance with article 18 GDPR
  6. Right to data portability in accordance with article 20 GDPR
  7. Right to objection in accordance with article 21 GDPR

Notice: Users may object to the processing of their personal data in accordance with legal allowances at any time with effect for the future. The objection may in particular be made against processing for the purposes of direct marketing.

Without prejudice to any other administrative or judicial remedy, you shall have the right to complain to a supervisory authority, in particular in the Member State of your place of residence, employment or the place of the alleged infringement, if you believe that the processing of your personal data violates the GDPR.

1.4         Data Erasure and Duration of Storage

The personal data of the data subject will be erased or blocked as soon as the purpose of the storage is inapplicable. Storage of data beyond that may occur if such storage is required by the European or national legislator in EU regulations, laws or other regulations to which the controller is subject. Blocking or erasure of data also takes place when a retention period mandated by the standards mentioned expires, unless the continued storage of data is required for the conclusion of a contract or the fulfilment of contractual obligations.

1.5         Security of Processing

  1. We have implemented appropriate and state-of-the-art technical and organisational security measures (TOMs). Thus, the data that is processed by us is protected against accidental or intentional manipulation, loss, destruction and unauthorized access.
  2. These security measures include in particular the encrypted transfer of data between your browser and our server.

1.6         Transfer of Data to Third Parties, Subcontractors and Third Party Providers

  1. A transfer of personal data to third parties only occurs within the framework of legal requirements. We only disclose personal data of users to third parties, if this is required e.g. for billing purposes or other purposes, if the disclosure is necessary to ensure the fulfilment of contractual obligations towards the users.
  2. If we engage subcontractors for our online service, we have made appropriate contractual arrangements as well as adequate technical and organizational measures with these companies.
  3. If we use content, tools or other means from other companies (hereinafter collectively referred to as ‘third party providers’) whose registered offices are located in a third country, it is assumed that a transfer of data to the home countries of these third party providers occurs. The transfer of personal data to third countries takes place exclusively only, if an adequate level of data protection, the user’s consent or another legal permission is present.

2         Processing within the scope of our online service

2.1         Collection of Information on the Use of the Online Service

  1. When using the online service, information is automatically transmitted to us by the user’s browser; this includes the name of the website accessed, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user’s operating system, referrer URL (the previously visited page), IP address and the requesting provider.
  2. The processing of this information is based on legitimate interests in accordance with Article 6 paragraph (1) lit. f GDPR (e.g. optimisation of the online service) as well as to ensure the security of the processing in accordance with Article 5 paragraph (1) lit. f GDPR (e.g. for the defence and clarification of cyberattacks).
  3. The information is automatically deleted latest 30 days after the end of the connection – i.e. use of the online service – provided that there are no other retention periods to the contrary.
  4. The collection of the data and the storage of the data in log files is absolutely necessary for the provision of the online offer. The user therefore has no right to delete, object to or correct the data.

2.2         Contact form and contact by email

  1. When contacting us (via online form or e-mail), the data provided by the user will be processed exclusively for the purpose of processing the enquiry and handling it.
  2. Any other use of the data will only take place on the basis of the user’s consent.
  3. User data from the website forms for general contact enquiries and meeting enquiries ( and are stored in our content management system. The statutory retention periods for business letters apply.

2.3         Bazaarvoice

  1. We work with Bazaarvoice (Bazaarvoice Inc, 3900 N. Capital of Texas Highway, Suite 300, Austin, Texas 78746, USA) to provide customers with review options for our products and services.
  2. Bazaarvoice uses cookies to process information from users and to monitor user behaviour on websites. When you submit a review, we collect personal data from you in a form. This data includes your “display name”, IP address, e-mail address and a rating assigned to you, as well as any additional information provided voluntarily. The data provided is processed for the use of the rating and displayed on the website. Personal data is processed exclusively on the basis of your consent in accordance with Art. 6 para. 1 lit. a) GDPR. You can object to the collection of data at any time with effect for the future by revoking your consent to the storage of cookies via the “Cookie settings” button in the footer of the website.
  3. Further information on data protection at Bazaarvoice can be found at:

2.4         Cloudflare

  1. This website uses services from “Cloudflare” (provider: Cloudflare, Inc, 101 Townsend St, San Francisco, CA 94107, USA). Cloudflare operates a content delivery network (CDN) and provides protection functions for the website (web application firewall). The data transfer between your browser and our servers flows via Cloudflare’s infrastructure and is analysed there to ward off attacks. Cloudflare uses cookies to enable you to access our website. The use of Cloudflare is in the interest of secure use of our website and defence against harmful attacks from outside. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.
  2. Further information can be found in the Cloudflare privacy policy:

2.5         Cookie Law Info

  1. This website uses the cookie consent technology “Cookie Law Info” to obtain your consent to the storage of certain cookies on your end device and to document this in compliance with data protection regulations.
  2. Cookie law info stores a cookie in your browser in order to be able to assign the consents given or their revocation to you. The data collected in this way will be stored until you ask us to delete it, delete the cookie yourself or the purpose for storing the data no longer applies. Mandatory statutory retention obligations remain unaffected.
  3. Cookie Law Info is installed locally and does not transmit any data to third parties.
  4. The use of Cookie Law Info takes place in order to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6 para. 1 sentence 1 lit. c GDPR.

2.6         Font Awesome

  1. This website uses the so-called web font “Font Awesome”, which is provided by Fonticons, Inc. for the uniform display of fonts. When you call up a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.
  2. For this purpose, the browser you are using must connect to the servers of Fonticons, Inc. As a result, Fonticons, Inc. becomes aware that our website has been accessed via your IP address. The use of Font Awesome is in the interest of a uniform and appealing presentation of our online offers.
  3. If your browser does not support web fonts, a standard font will be used by your computer.
  4. Further information about Fonticons, Inc. can be found at and in the Fonticons, Inc. privacy policy:

2.7         Information about Google services

  1. We use various services of Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland on our website.

For more information on the individual concrete services of Google that we use on this website, please refer to the further privacy policy.

  1. Through the integration of Google services, Google may collect information (including personal data) and process it. It cannot be ruled out that Google also transmits the information to a server in a third country.

The transmission to the USA depends on the function in which personal data is transmitted. As the responsible party, we ourselves may transfer data to Google in the USA for further use.

Currently, there is no adequacy decision pursuant to Art. 45 GDPR. However, the transfer can be based on standard contractual clauses. Google has committed to comply with the standard contractual clauses for the transfer of personal data to third countries (Standard Contractual Clauses – SCC).

More information about the Standard Contractual Clauses is available at and at

  1. We ourselves cannot influence which data Google actually collects and processes. However, Google states that, in principle, the following information (including personal data) may be processed, among others:
  • Log data (in particular the IP address)
  • Location-related information
  • Unique application numbers
  • Cookies and similar technologies

Information on the types of cookies used by Google can be found at

  1. If you are logged into your Google account, Google may add the processed information to your account depending on your account settings and treat it as personal data.
  2. Google states the following about this, among other things:

“If you are not signed into a Google Account, we store the data we collect with unique identifiers associated with the browser, app, or device you are using. This allows us to ensure, for example, that your language settings are maintained across all browser sessions.

If you are logged into a Google account, we also collect data that we store in your Google account and consider to be personal data.” (

  1. You can prevent this data from being added directly by logging out of your Google account or also by making the appropriate account settings in your Google account. Furthermore, you can change your cookie settings (e.g. delete cookies, block cookies, etc.).
  2. You can find more detailed information in the privacy notices of Google, which you can access here:
  3. You can find notes on Google’s privacy settings at

2.8         Google Analytics

  1. We use Google Analytics, a web analytics service of Google Ireland Limited (Gordon House Barclays Dublin Ireland – hereinafter “Google”), on the basis of your consent for the analysis, optimization and economic operation of our online offer pursuant to Art. 6 para. 1 lit. a. GDPR. Google uses cookies and other technologies. The information generated by the service about the use of the online offer by the users is transmitted to a Google server in the USA and processed there.
  2. Google acts on our behalf within the framework of order processing in accordance with Article 28 GDPR. We have concluded a data protection agreement with Google that contains the EU standard data protection clauses.
  3. In addition, we have concluded a shared responsibility agreement pursuant to Article 26 GDPR with Google for the use of Google’s measurement services (see Within this framework, we have agreed with Google to be responsible for the fulfillment of information obligations and for ensuring data subject rights in accordance with Chapter 3 of the GDPR, as well as for the security of processing and reporting/notification obligations. (Articles 32 to 34 of the GDPR). Google will use the information to evaluate the use of our online offer by the users, to compile reports on the activities within this online offer and to provide us with further services related to the use of this online offer and internet use. In doing so, pseudonymous usage profiles of the users can be created from the processed data.
  4. We use Google Analytics to display the ads placed within advertising services of Google and its partners only to those users who have also shown an interest in our online offer or who have certain characteristics (e.g. interests in certain topics or products determined on the basis of the websites visited), which we transmit to Google (so-called “remarketing audiences”, or “Google Analytics audiences”). With the help of remarketing audiences, we also want to ensure that our ads correspond to the potential interest of users and do not have a harassing effect.
  5. We use Google Analytics with IP anonymization enabled.
  6. Google Analytics stores cookies in your web browser for a period of two years since your last visit. These cookies contain a randomly generated user ID that can be used to recognize you during future website visits. Users can prevent the storage of cookies by setting their browser software accordingly.
  7. The recorded data is stored together with the randomly generated user ID, which enables the evaluation of pseudonymous user profiles. This user-related data is automatically deleted after 26 months. Other data remains stored in aggregated form indefinitely.
  8. For more information on data usage by Google, settings and revocation options, please visit Google’s websites: (“HOW GOOGLE USES INFORMATION FROM SITES OR APPS THAT USE OUR SERVICES “). (“How Google uses cookies in advertising “) (“Manage information Google uses to serve ads to you”).

2.9         Google Tag Manager

  1. We use the Google Tag Manager on our website. The Google Tag Manager is a service of Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
  2. Through the Google Tag Manager, we can integrate various codes and services on our website in an orderly and simplified manner. The Google Tag Manager implements the tags or “triggers” the embedded tags. When a tag is triggered, Google may process information (including personal data) and process it. In doing so, it cannot be ruled out that Google also transmits the information to a server in a third country.
  3. Information on the standard contractual clauses and the transfer to the USA from us to Google and other relevant data on data processing by Google in the context of the use of Google services can be found in this data protection declaration under section 2.7 “Information on Google services”.
  4. In particular, the following personal data is processed by the Google Tag Manager:
  • Online identifiers (including cookie identifiers).
  • IP address
  1. In addition, you can find more detailed information about the Google Tag Manager on the websites

as well as at (section “Data we receive based on your use of our services”).

  1. Furthermore, we have concluded an order processing contract with Google for the use of the Google Tag Manager (Art. 28 GDPR). Google processes the data on our behalf in order to trigger the stored tags and display the services on our website. Google may transfer this information to third parties if required by law or if third parties process this data on behalf of Google.
  2. If you have deactivated individual tracking services (e.g. by setting an opt-out cookie), the deactivation remains for all affected tracking tags that are integrated by the Google Tag Manager.
  3. By integrating the Google Tag Manager, we pursue the purpose of being able to carry out a simplified and clear integration of various services. In addition, the integration of the Google Tag Manager optimizes the loading times of the various services.
  4. The legal basis for the processing of personal data described here as part of the measurement process is consent expressly granted by you in accordance with Art. 6 Para. 1 lit. a GDPR.
  5. The legal basis for the processing of those data that are processed in the context of obtaining consent is our legitimate interest pursuant to Art. 6 (1) lit. f GDPR. We have a legitimate interest in being able to prove that you have given your consent to the measurement procedure (Art. 7 (1) GDPR).

2.10    Google AJAX Search API / jQuery

  1. We use the Javascript library jQuery ( on our website. To increase the loading speed of our website and thus provide you with a better user experience, we use Google’s CDN (content delivery network) to load this library. It is very likely that you have already used jQuery on another page of the Google CDN. In this case, your browser can access the cached copy and it does not need to be downloaded again. If your browser has not saved a copy in the cache or downloads the file from the Google CDN for any other reason, data will again be transferred from your browser to Google Inc (“Google”).
  2. For further information on data processing by Google, please refer to Google’s privacy policy, currently available at:

2.11    Nexpics

  1. On our website we offer the possibility of a virtual tour to get to know our hotel without contact. The provider is nexpics (mediaglobe GmbH, Essener Str. 8, 10555 Berlin-Mitte).
  2. For details on data protection at nexpics, please refer to the provider’s privacy policy at
  3. By using the service, the “3dvista” service is reloaded. The provider is the company 3DVISTA ESPAÑA SL (Avenida Fernando de los ríos 58, Granada, Spain)

2.12    Unpkg

  1. We use the service unpkg of the provider Npm, Inc, 1999 Harrison Street #1150, CA 94612 Oakland – hereinafter “unpkg”. Unpkg enables shorter and more stable loading times of data and information even with higher accesses.
  2. The legal basis for data processing is the balancing of interests pursuant to Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in ensuring the functionality of our website.
  3. Further information on unpkg can be found in the provider’s privacy policy at

3         Processing for the purpose of carrying out our business processes

3.1         Video surveillance

Below you will find our privacy policy in the sense of article 13 GDPR regarding the processing of personal data in the context of our video surveillance.

  1. Video recordings are processed on the basis of article 6 paragraph 1 lit. f GDPR; the so-called legitimate interest.
  2. Our legitimate interests are:
  • Preservation of the house right
  • Protection against theft, protection of property
  • Clarification of burglary and theft
  • Protection of guests and employees
  1. The processing of the video recordings is exclusively done in accordance with the stated purpose.
  2. Any further use or transfer of video recordings shall only be made to the extent that this is necessary in the context of a possible prosecution. Recipients in this case are the competent law enforcement agencies.
  3. We use external service providers for the maintenance of the video surveillance system, whereby access to the video surveillance system or stored video recordings can not be ruled out.
  4. The deletion of the video recordings takes place 10 days after recording, provided that no special occurrences have occurred which justify or require further storage.

3.2         Processing of personal data according to § 30 of the Federal Registration Act

  1. We have the legal obligation to collect the following data from you according to the German Federal Registration Act (Bundesmeldegesetz / BMG):
  • date of arrival and expected departure,
  • surname,
  • first name,
  • date of birth,
  • nationality,
  • address,
  • Serial numbers of the passport or the passport substitute paper (only for foreign guests)
  • Relatives traveling with you (e.g. spouses, children) do not need to fill out their own registration form. It is sufficient to state the number of fellow travelers and their nationality.
  • For tour companies of more than ten people, only the tour guide has to fill out the registration form and otherwise state the number of fellow travelers and their nationality.
  • Foreign guests who have to fill out a registration form must identify themselves with a passport or passport substitute when registering. The hotelier is obliged to check the information given on the registration form. If there are deviations or if there is no passport, this must be noted on the registration form.
  1. Storage period

According to BMG, the completed registration forms must be kept for one year from the date of arrival and then destroyed within 3 months.

3.3         Online reservation – Hotel

  1. When using the “Online Reservation” service, you will be redirected to the website The service provider of the reservation portal is Six Continents Hotels, Inc (Three Ravinia Drive, Atlanta, GA 30346, USA).
  2. Please note that this privacy policy does not apply there. The privacy policy of the linked website may differ significantly from this one.

3.4         Table reservations

  1. We use the “Bookatable” service of the provider La Fourchette SAS (70 rue Saint Lazare, 75009 Paris, France). This allows you to make table reservations for our restaurant.
  2. The use of the service contributes to facilitating reservations and optimising our business operations. This constitutes a legitimate interest for us pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR.
  3. Further third-party tools are activated through the use of the service:

a.) Google Fonts (

b.)     Adobe Dynamic Tag Management (

c.) Google Tag Manager (

d.)     Sentry (

  1. Further information on the handling of user data and the data entered by you can be found in the provider’s privacy policy at

3.5         Gift vouchers

  1. In our voucher shop you have the opportunity to purchase vouchers for various occasions. If a user makes use of this option, the data entered in the input mask will be transmitted to us and processed by us. The processing includes the following data Title/company, first name, surname, date of birth, e-mail address, address, telephone/fax, voucher value, preferences, payment data, password for individual user account.
  2. The voucher shop is based on the voucher system of INCERT eTourism GmbH & Co KG, Lederfabrik Linz, Leonfeldnerstrasse 328, A-4040 Linz ( We have concluded an order processing agreement with INCERT.
  3. A transfer of personal data to third parties, if this is necessary in the context of the contract, for example, to the commissioned with the payment transaction bank. Further transmission of data only takes place if you have expressly consented to the transmission.
  4. The legal basis for the processing of the data is the conclusion of a purchase contract with the user in accordance with article 6 paragraph 1 lit. b GDPR.
  5. The processing of the personal data provided by the user takes place solely for the processing of the voucher purchase and for the handling of payment transactions.
  6. INCERT uses the service eTracker. The provider is Etracker GmbH (Erste Brunnenstraße 1, 20459 Hamburg, Germany) – hereinafter “Etracker”. Furthermore, Etracker uses the cookies “bre_iframe”, cookie “referrer_url” and “XTCsid”. The legal basis is the balancing of interests in accordance with Art. 6 Para. 1 lit. f DSGVO. You have the option of deactivating the eTracker service via the voucher shop’s data protection statement.
  7. Furthermore, Incert uses the services “jsDelivr” and “Sentry”.
  8. You can find INCERT’s data protection information at

3.6         Voice dialogue system

  1. We use a voice dialogue system (“Voicebot”) for the efficient answering of telephone enquiries. The legal basis is the balancing of interests pursuant to Art. 6 para. 1 lit. f GDPR.
  2. By means of an AI-based language model, the voice dialogue system is able to understand, interpret and answer customer enquiries by telephone. The voice dialogue system is available 24 hours a day, 7 days a week for service requests from the caller.
  3. The provider of the voice dialogue system is Fourteen IP Hospitality Communications Europe Ltd (1st Floor, 6 Lapp’s Quay, Cork, T12 VY7W, Ireland) – hereinafter referred to as “Fourteen IP”. We have concluded a data protection agreement with the provider.
  4. Personal data that you provide to us when using the voice dialogue system will be processed in accordance with current data protection legislation. All data will be processed exclusively to answer your enquiry and for quality assurance purposes and will be deleted after 30 days at the latest.
  5. If you do not agree to the data processing and object to the processing in whole or in part, it is not possible to use the voice dialogue system. In this case, our staff in the Guest Service Centre will be available to you personally as usual.
  6. If the voice dialogue system cannot answer your question or cannot answer it in the desired quality, the call will be automatically forwarded to our Guest Service Centre so that your enquiry can be answered by a human employee.

4         Cookie-Policy

4.1         General Information

  1. Cookies are information transmitted by our web server or third-party web servers to the users’ devices where they are stored for later retrieval. Cookies can be in the form of small files or any other types of information storage.
  2. In the case that users do not want that cookies are stored on their device, they will be asked to disable the corresponding option in their browser’s system settings. Saved cookies may be deleted in the system settings of the browser. The exclusion of cookies can lead to functional impairments of this online service.

4.2        Cookie Overview, Objection

You can find an up-to-date overview of the cookies used on this website in the consent management platform “Cookie Law Info”. Here you can view the cookies used and configure your preferences

5         Changes to the Data Privacy Policy

  1. We reserve the right to change this Data Privacy Policy with regards to the data processing, in order to adapt it to changed legal situations, to changes of the online service or of the data processing.
  2. If users’ consents are required or if elements of the Data Privacy Policy contain provisions in regards to the contractual relationship with the users, the changes will only be made with the consent of the users.
  3. Users are requested to keep themselves informed about the content of this Data Privacy Policy on a regular basis.


Version: November 2023