General Information about your stay in Berlin
What are the check-in and check-out times? +
Check-in is available from 3:00 PM, and check-out is until 12:00 PM. IHG One Rewards members may enjoy an extended check-out until 2:00 PM (subject to availability).
Is complimentary Wi-Fi available at the hotel? +
Yes, we offer high-speed Wi-Fi throughout the entire hotel for all our guests.
Does the hotel offer parking or valet services? +
We provide an underground garage with 126 spaces and a professional valet service.
Parking Fees: €36 per day (24h). Our parking fee includes full in/out privileges.
Valet Service: Available for an additional fee of €5 per use.
Please note that parking spaces are subject to availability and cannot be guaranteed in advance.
Are airport transfers or shuttle services available? +
We are happy to organize private limousine transfers or taxis for our guests. Please contact us ahead of your stay at berlin@ihg.com or +49 (0)30 2602 0. Alternatively, our Reception team is available 24/7 to assist you in person.
Does the hotel offer accessible rooms? +
Yes, we have specifically designed accessible rooms to ensure a comfortable stay for all guests.
How do I become an IHG One Rewards member? +
You can sign up easily at our reception desk during your stay or register online at any time via the IHG website.
What makes your suites a “Luxurious Experience”? +
Our suites, ranging from Junior to the Presidential Suite, offer the Luxury of Space. Guests enjoy separate living areas, breathtaking city views, and exclusive access to the Club InterContinental Lounge for a truly premium experience.
Do you offer air conditioning in all rooms? +
Yes, all 558 rooms and suites at the InterContinental Berlin are equipped with individually adjustable air conditioning for your comfort.
Where can I exchange currency? +
For your convenience, currency exchange services are available directly at our reception desk.
Dine & Wellness at InterContinental Berlin
Does the hotel have a spa and pool? +
Yes, the InterContinental Berlin features a spacious spa area and a large indoor pool. Access to the pool area is available for €10, and the sauna area can be added for an additional €10. Guests with IHG One Rewards “Gold” status or higher enjoy complimentary access to the entire SPA area.
What are the breakfast hours? +
Breakfast is served at the L.A. Cafe:
Mon – Fri: 6:30 AM – 10:30 AM
Sat & Sun: 7:00 AM – 11:00 AM
Is there a fitness center and what are its hours? +
We offer two fully equipped gyms, which are open 24/7 and free of charge for our guests.
What are the opening hours of the restaurants and bars? +
L.A. CAFE (Breakfast): Mon–Fri 6:30 AM – 10:30 AM | Sat–Sun 7:00 AM – 11:00 AM*
MARLENE BAR & RESTAURANT: Mon–Thu 12:00 PM – 11:00 PM | Fri–Sun 12:00 PM – 12:00 AM*
HUGOS (MICHELIN STAR RESTAURANT): Wed–Sat 6:30 PM – 12:00 AM*
*Please check their Websites as well
Is room service available? +
Yes, we offer 24/7 room service. You can place your order by pressing “0” on your room phone or by scanning the QR code provided in your room.
Pet-Friendly & Family Stays at Berlin City Center
Are pets allowed, and what are the fees? +
Yes, we are a pet-friendly hotel! The fee is €30 per night, which includes a cozy pet blanket, two bowls, a tasty surprise gift, and a toy to make your companion feel at home.
Is the InterContinental Berlin family-friendly? +
Absolutely. We offer spacious family-oriented room setups, complimentary baby beds, and a location right next to the Berlin Zoo, making us a top choice for families. Click here to find out more
Are there family pool hours? +
Yes, family hours are available daily from 7:00 AM to 7:00 PM. As a special family benefit, children up to the age of 15 enjoy complimentary access; the standard fee applies from the age of 16 onwards. To ensure a peaceful experience, the pool and spa area is reserved exclusively for adults from 7:00 PM to 9:00 PM (Adults-only).
Services & Guest Amenities
Are meeting and event rooms available? +
Yes, with 39 event spaces, we are one of Berlin’s leading conference hotels. Please contact us at intercontinental.berlin@ihg.com or call +49 (30) 2602 1145 for inquiries.
Do you offer wake-up, map or ticket services? +
Certainly. Our reception and Concierge teams provide wake-up services, city maps, and assistance with booking tickets for local attractions.
Laundry, Minibar & Luggage Storage? +
We offer laundry/ironing services and secure luggage storage. Please note that minibar items are charged separately based on consumption.
Smoking policy and balconies? +
The InterContinental Berlin is a non-smoking hotel without balconies. Smoking is only permitted in designated areas outside the main entrance.
Exploring Berlin: Sightseeing & Shopping near the Hotel
What are the must-see sights nearby? +
Don’t miss the Brandenburg Gate, the Victory Column, and the famous Kurfürstendamm (Ku’damm) shopping boulevard, all located close to the hotel. Find out more here
What is the best way to get to the Brandenburg Gate? +
You can take the scenic Bus 100 directly to the Brandenburg Gate or enjoy a 40-minute walk through the beautiful Tiergarten park.
Where is the best place to go shopping? +
The famous KaDeWe is just an 850m (12-minute) walk away. Other options include the Mall of Berlin and the boutiques along Kurfürstendamm.